For initiating MIS & SCSS Claim Closure in Finacle, steps were explained in SB Order No. 29/2021 dtd 13-10-2021 & its Addendum dtd 28-10-2021. It is to inform that all SOLs commit repeatedly mistakes while performing MIS & SCSS Claim Closure in Finacle. Regarding this, lot of tickets were raised, which are pending for proper solution. In order to understand this in a comprehensive manner, I have given below guidelines along with illustration. Hence circulate this to all SOLs in your circles so as to avoid customer complaints. CPC is requested to put efforts and explain this to the SOLs which CPC come across.